Version 2026-08-19
Support, reporting, account access, deletion, privacy, safety, and escalation
routes. We answer in English or French.
If someone is in immediate danger, contact local emergency services first. TondiMatch is not an emergency service.
| Purpose | Contact | Use this for |
|---|---|---|
| General support | support@tondimatch.com | Account access, sign-in codes, technical problems, subscriptions, Spotlight placements, cancellation, billing, appeals, copyright notices, legal notices, and questions you cannot handle in the app |
| Privacy | privacy@tondimatch.com | Access, correction, deletion, export, consent, and privacy questions |
| Safety reports | In-app report on the profile or conversation | Threats, suspected minors, grooming, trafficking, scams, harassment, stalking, impersonation, sexual misconduct, and non-consensual intimate imagery |
| If you cannot sign in to report | support@tondimatch.com | The same safety topics, when the in-app report tool is unreachable |
| Security | support@tondimatch.com or privacy@tondimatch.com | Suspected account compromise and confidential vulnerability reports |
There is no separate safety, intimate-image, security, copyright or legal
inbox today. Mail those topics to the rows above. Do not wait for a reply if
someone is in danger — call local emergency services.
Email codes expire after ten minutes. If you request another code, more than
one may still be live; type the code from the email you opened. Check spam or
junk, wait one minute, then request one new code. Repeated rapid requests are
rate-limited. Never send a sign-in code to another person. TondiMatch will not
ask you to disclose it.
A profile may stay out of discovery until required fields are complete, if a
photo is held for review, if the account is paused, suspended or pending
deletion, or when another member's filters do not include it. Discovery
generally needs a name, gender, who you are looking for, city, intentions,
languages, at least two photos, and a short biography. Content may appear as
soon as you save it. If something is missing, the app says so on Discover.
Block and report the account from the profile or the conversation. Keep
usernames, messages, images and dates if you can. Never send money, gift cards,
crypto, banking access, identity documents or one-time codes to someone you met
on TondiMatch. Reports involving minors, credible threats, trafficking or
non-consensual intimate imagery are handled first.
Sign-in uses Google, Apple, or an emailed code. There is no password to reset.
If you have lost access to the account email, write to support@tondimatch.com
from an address you control. Provide only what we reasonably ask to verify
ownership. We will not hand over an account until we are satisfied it is yours.
Delete from Profile → Your data and account inside the app. Deleting the
app does not delete your account and does not cancel an Apple or Google
subscription. A deletion request waits 7 days, during which you can cancel
it; the profile is removed from discovery in that period. Afterward,
information is deleted or de-identified under the Privacy Notice,
subject to safety, fraud, payment, legal, dispute and backup exceptions.
Purchases. Apple and Google take the money and hold the payment method, so
cancellations and refunds are handled by the store, not by us — cancel a
subscription in your App Store or Google Play account before it renews. A
Spotlight placement is a one-off purchase, not a subscription, so there is
nothing to cancel; if you were charged for one and did not receive the
placement, request a refund from the store and tell us at support@tondimatch.com
so we can check our side. We keep a record of what was charged, and we can tell
you what we hold, but we cannot issue a store refund ourselves.
Appeal an account or content decision by emailing support@tondimatch.com. There
is no appeal form in the app today, and a suspended account can still sign in to
send the mail. Include the account, the decision, why you disagree, and relevant
context. We prioritise emergency safety, minors, trafficking, credible threats
and intimate-image abuse. Please allow a few days for other mail. We do not
guarantee a specific response time unless applicable law requires one.
Use Profile → Your data and account to export, pause or delete, or email
privacy@tondimatch.com. We may verify identity before acting, and we may retain
or decline information where the law allows or requires it.
Report a suspected vulnerability privately to support@tondimatch.com or
privacy@tondimatch.com. Do not publicly disclose it, exploit it, or access
another person's information. Sending a report does not authorise access to
accounts, systems or data.
TondiMatch is operated by NoelTech Solutions LLC, 209 Nassau Street, St. Peter,
MN 56082, United States. Telephone: +1 507-931-5776. TondiMatch is not an
emergency service and does not provide legal, medical, immigration or financial
advice.