Version 2026-09-27
Support, reporting, account access, deletion, privacy, safety, and escalation routes. We answer in English or French.
If someone is in immediate danger, contact local emergency services first. TondiMatch is not an emergency service.
| Purpose | Contact | Use this for |
|---|---|---|
| General support | support@tondimatch.com | Account access, sign-in codes, technical problems, subscriptions, Spotlight placements, cancellation, billing, appeals, copyright notices, legal notices, and questions you cannot handle in the app |
| Privacy | privacy@tondimatch.com | Access, correction, deletion, export, consent, and privacy questions |
| Safety reports | In-app report on the profile or conversation | Threats, suspected minors, grooming, trafficking, scams, harassment, stalking, impersonation, sexual misconduct, and non-consensual intimate imagery |
| Child safety | support@tondimatch.com, subject "CHILD SAFETY" | Our published Child Safety Standards, and enquiries from authorities and child-protection organisations. Report an account in the app — do not attach suspected material to an email |
| If you cannot sign in to report | support@tondimatch.com | The same safety topics, when the in-app report tool is unreachable |
| Security | support@tondimatch.com or privacy@tondimatch.com | Suspected account compromise and confidential vulnerability reports |
There is no separate safety, intimate-image, security, copyright or legal inbox today. Mail those topics to the rows above. Do not wait for a reply if someone is in danger — call local emergency services.
Email codes expire after ten minutes. If you request another code, more than one may still be live; type the code from the email you opened. Check spam or junk, wait one minute, then request one new code. Repeated rapid requests are rate-limited. Never send a sign-in code to another person. TondiMatch will not ask you to disclose it.
A profile may stay out of discovery until required fields are complete, if a photo is held for review, if the account is paused, suspended or pending deletion, or when another member's filters do not include it. Discovery generally needs a name, gender, who you are looking for, city, intentions, languages, at least two photos, and a short biography. Content may appear as soon as you save it. If something is missing, the app says so on Discover.
Block and report the account from the profile or the conversation. Keep usernames, messages, images and dates if you can. Never send money, gift cards, crypto, banking access, identity documents or one-time codes to someone you met on TondiMatch. Reports involving minors, credible threats, trafficking or non-consensual intimate imagery are handled first.
Sign-in uses Google, Apple, or an emailed code. There is no password to reset. If you have lost access to the account email, write to support@tondimatch.com from an address you control. Provide only what we reasonably ask to verify ownership. We will not hand over an account until we are satisfied it is yours.
Delete from Profile → Your data and account inside the app, or follow Delete your account if you cannot sign in. Deleting the app does not delete your account and does not cancel an Apple or Google subscription. A deletion request waits 7 days, during which you can cancel it; the profile is removed from discovery in that period. Afterward, information is deleted or de-identified under the Privacy Notice, subject to safety, fraud, payment, legal, dispute and backup exceptions.
Purchases. Apple and Google take the money and hold the payment method, so cancellations and refunds are handled by the store, not by us — cancel a subscription in your App Store or Google Play account before it renews. A Spotlight placement is a one-off purchase, not a subscription, so there is nothing to cancel; if you were charged for one and did not receive the placement, request a refund from the store and tell us at support@tondimatch.com so we can check our side. We keep a record of what was charged, and we can tell you what we hold, but we cannot issue a store refund ourselves.
Appeal an account or content decision by emailing support@tondimatch.com. There is no appeal form in the app today, and a suspended account can still sign in to send the mail. Include the account, the decision, why you disagree, and relevant context. We prioritise emergency safety, minors, trafficking, credible threats and intimate-image abuse. Please allow a few days for other mail. We do not guarantee a specific response time unless applicable law requires one.
Use Profile → Your data and account to export, pause or delete, or email privacy@tondimatch.com. We may verify identity before acting, and we may retain or decline information where the law allows or requires it.
Report a suspected vulnerability privately to support@tondimatch.com or privacy@tondimatch.com. Do not publicly disclose it, exploit it, or access another person's information. Sending a report does not authorise access to accounts, systems or data.
TondiMatch is operated by NoelTech Solutions LLC, 209 Nassau Street, St. Peter, MN 56082, United States. Telephone: +1 507-931-5776. TondiMatch is not an emergency service and does not provide legal, medical, immigration or financial advice.